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NDAREC Webinars

2014 Education Menu PDF Version

Please select a course from the drop-down menu below.

REGISTER one of three ways:

  1. Send an e-mail to Pamela Clark-Stein
  2. Print the registration form and fax it to 701.663-3745
  3. Register online.

What New Employees Need to Know about Cooperatives
Aug. 19 (1 to 2:30 p.m. Central Time)
Register Online

This webinar is part of a series designed to acquaint new employees with the electric utility industry, and working for an electric cooperative. One of the many benefi ts of providing utility services the “cooperative way” is that the electric cooperative is locally owned, locally operated, and locally controlled.

Key Topics

  • The cooperative difference
  • The Seven Cooperative Principles — what they mean and how to apply them
Instructor:Debra Ballard

Changing Consumers; Changing Competencies
Aug. 26 (1 to 2:30 p.m. Central Time)
Register Online

Changes in the electric utility and customer expectations call for utility professionals to develop new competencies in all dimensions of service: human, business and hidden dimensions. More than ever, providing seamless service across the organization from an intradepartmental and interdepartmental standpoint is critically important.

Key Topics

  • Developing a more flexible, open approach to service
  • Understanding customer expectations and removing obstacles or barriers to satisfaction and problem-solving
  • Techniques for developing partnerships across departmental lines
Instructor:Debra Ballard

What the New Utility Customers Want from Us — Engaging and Building Loyalty in Utility Customers
Sept. 9 (1 to 2:30 p.m. Central Time)
Register Online

Engaging the new energy consumer is becoming more imperative for utilities. For many electric utilities, however, this is also a challenge. Today’s customer has never experienced life without electricity and other services provided by utilities. Combine a “take for granted” attitude, general lack of knowledge of how utilities operate, and hectic lifestyles — it’s easy to understand why customers may be disengaged.

Key Topics

  • Going beyond the customer’s basic needs
  • Tips and techniques to personalize service and make it more relevant
  • Engaging Generation C: The Connected Customer (not an age group but a lifestyle)
Instructor:Debra Ballard

  North Dakota Association of Rural Electric Cooperatives| 1.800.234.0518 |PO Box 727, Mandan, N.D. 58554 | |

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