How to Create the Complete Customer Experience
In today’s marketplace, customer service is no longer “good enough.” Instead, customers and cooperatives’ member-owners are demanding positive experiences. In fact, they often base their loyalty on the quality of those experiences. This webinar will provide insight on the art and science of providing the “complete” customer experience.
• The psychology behind customer fans versus customer complaints
• The impact of the heart, mind, voice and actions of the customer
• Practical skills to help foster the customer connection and loyalty to your organization