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Our Values
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Integrity
Members first. Every day. That’s the power of membership. Not for-profit electric cooperatives deliver energy to members at the cost of service. This differs from investor-owned utilities that distribute profits to investors not necessarily to those it serves.
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Accountability
Electric co-ops belong to the members they serve. Decisions made benefit those in your community because co-op business is conducted through a locally elected board of directors who propose policies to be voted on by members.
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Innovation
Touchstone Energy cooperatives offer state-of-the-art technology to better serve members with cutting-edge programs. They help co-ops forge relationships with business members through educational events, web conferences and ongoing communications.
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Commitment to Community
Touchstone Energy cooperatives work to improve the quality of life in their communities. They donate time, energy and resources to charities, schools and community events, and take a leadership role in community development projects.
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Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states providing research, communications resources and employee training programs that help its member cooperatives better engage and serve their members. As a result, Touchstone Energy cooperatives are positioned to achieve superior member satisfaction and engagement that strengthens the cooperative, the communities it serves and the electric cooperative community at large. Through access to targeted programs and a unifying national brand, Touchstone Energy cooperatives stand out as a trusted source of power and information to their 30 million member-owners every day.
There is increased value to being aligned with a national trusted brand providing information for member-consumers to increase energy efficiency and use of new technologies. A network-wide digital communications effort focused on the cooperative difference reinforces the value of being a member and having a voice in your electric utility. Continued customer service training for cooperative employees ties to high member satisfaction with an average score of 85 in the American Customer Satisfaction Index (ACSI®).